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Community feedback
Tell us about a concern
Send feedback about EK-WASRA or make a complaint that needs investigation and a tracked response.
What you can report
- A complaint about an EK-WASRA service or decision process
- Feedback about a permit, compliance contact or online service
- An accessibility problem that prevented you from using a service
Information to prepare
- What happened and when it happened
- Any application, permit or earlier correspondence reference
- The outcome you are asking EK-WASRA to consider
Do not include passwords, payment card details or information unrelated to the case.
Sign in to continueNot for immediate danger
Do not wait for a response through this service if there is an immediate threat to life, public safety or essential water service. Contact the emergency service available in your area.
What happens next
You receive a case reference immediately. Replies and requests for more information remain in your account.
Privacy
Your case is not published. EK-WASRA may publish approved summary totals only after privacy review; those summaries do not include your messages or identity.